Family Services, Inc.

Position Description

Title: Lead Case Manager Program: TOGETHER: A Couple’s Model to Enhance Relationship and Economic

Stability FLSA Status: Exempt Reports to: Sites Director – Project Administrator  

Background: The TOGETHER Program (http://togetherprogram.org/) is a research project developed by investigators at the University of Maryland (UMD) and the Virginia Polytechnic Institute and State University (VT). The program falls under the overall direction of the Project Investigators (PIs) and the Together Program Manager, and according to a contract between Family Services, Inc. (FSI) and UMD. TOGETHER is designed to promote healthy couple relationships and economic stability and mobility for low income couples. The program is offered in the Maryland and Virginia suburbs surrounding Washington, DC. The TOGETHER Program operates under a grant from the Federal government and operates in conformity with Federal grant requirements.

FSI provides Case Managers for the project. The Lead Case Manager primarily provides direct case management services and oversees work of other Case Managers in the program. Local travel within the D.M.V. region (D.C., Maryland, Virginia) is required. Primary offices for the program are at FSI in Gaithersburg, at UMD in College Park, and at VT in Falls Church. Travel among these and other sites where TOGETHER classes are provided is required. The work schedule can be very flexible and requires regular evening and weekend work. The Lead Case Manager reports administratively to the FSI Sites Director and receives first-line professional case management supervision from the TOGETHER Program Manager.

FSI (www.fs-inc.org) is a regional nonprofit human services organization that provides health, behavioral health, social, and community services to children, youth, families and adults. FSI is part of the Sheppard Pratt Health System.

Job Responsibilities: Duties involve providing case management services as well as supporting and overseeing case management services provided by other Case Managers. The worker will assist in marketing and recruiting activities, responding to inquiries from prospective TOGETHER participants and referral resources. The position involves networking with other community agencies and service providers. The worker will be required to prepare certain reports on a regular basis and attend training and related staff meetings and program events. The position requires ongoing communication with the FSI Sites Director and TOGETHER Program Manager and ensuring that they are apprised of any participant emergencies or unusual client situations or problems for which additional and specialized assistance may be required.

  1. Case Management Services include but are not limited to:
  • Screening and providing needs assessments for program participants.
  • Conducting intake and enrollment services.
  • Providing referrals and care linkage to, and case coordination and follow-up for participants with community resources and safety-net services that are needed including workforce and career development services.
  • Managing required data collection, according to TOGETHER Program policies and procedures, e.g., including the updating of databases such as nFORM, google tracking sheets and Box documentation.
  • Scheduling and participating in meetings with Workshop Facilitators to discuss participant needs and progress and updating the “CM and Facilitator Meetings Sheet.”
  1. Oversight and supervision of case management activities provided by others requires:
  • Overseeing and supervising other Case Managers to ensure that case management is being provided according to best practices and in conformity to TOGETHER Program policies and procedures.
  • Updating Case Management Protocols (including, e.g., Domestic Violence and Child Maltreatment Protocols) when changes have been made.
  • Supporting and providing case consultation to Case Managers and Workshop Facilitators by: 1) responding to phone calls about client emergencies or challenging situations; and, 2) facilitating weekly group Case Manager consultation meetings to discuss concerns or challenges being faced. Will ensure that any staff member not present will receive the information from case management meetings.
  • Alert the Sites Director of any issues regarding compliance to protocol by Case Managers or any concerns that a participant may bring up. Work with Sites Director in the development of annual evaluations for Case Managers.
  • Receives first-line line professional case management supervision from the TOGETHER Program Manager and otherwise supervision will be available from TOGETHER PIs and FSI Strategic Partnerships Officer as a back-up. Administratively reports to the FSI Sites Director.

Qualifications: A master’s degree in social work, counseling or related field with case management experience is preferred. A bachelor’s degree in an appropriate human service field with appropriate case management experience may be considered. The successful candidate must possess supervisory and leadership skills. The position requires flexibility in work schedule, including evening and weekend hours, and access to reliable transportation. Must be goal directed, and capable of working independently and as part of a team. Experience with cultural diversity and low to moderate income populations is important. Excellent verbal and written communication skills and knowledge of family systems is important. Must be detail oriented and able to successfully prioritize and manage multiple tasks. Please send your resume and cover letter to careers@fs-inc.org .